If circumstances enforce you to cancel your tour then you must intimate us immediately through email at firstname.lastname@example.org or call us at +1 (347) 441-4033. Our Dream Team will coordinate the entire cancellation process and will ensure that you get your balanced payment back, after the deduction of processing and cancellation charges from our end.
Our rules on refund and cancellation are as follows:
|If Cancellation is made on||Cancellation charges per person|
|46 days or more prior to the date of departure of the tour||Booking Amount (10% of tour price)|
|31 to 45 days prior to the date of departure of the tour||25% of the tour price|
|16 to 30 days prior to the date of departure of the tour||50% of the tour price|
|8 to 15 days prior to the date of departure of the tour||75% of the tour price|
|0 to 7 days prior to the date of departure of the tour||100% of the tour price|
We suggest that an e-mail should be send immediately to us, duly signed by you on working days and during office time. It will be considered valid if any member of the group who is using our services cancels the trip due to some reason. The cancellation shall commence only when the written request reaches our company. The charges will process according to the chart above.
Cancellation can be due to any reason such as illness, accidents, leave cancelled, death, non-availability of important documents, etc.
Since the travelling services are booked in advance, going for cancellation will result in a loss of money for the company. Therefore, processing charges will be deducted from the balanced amount by our company. It is necessary that the travelers provide us with a clear reasoning for the cancellation of tours & services.
Dream Iceland has the right to cancel any tour prior to your departure, without providing any reason. Your money will be refunded forthwith in your currency after deducting 5% of tour amount as service charges, incurred by us on your booking. No compensation or interest will be payable.
All amendments are subject to availability. There would be a nominal 10% services charges to amend your tour. You need to notify us by sending us a request mail 7 days prior to your trip, no amendment would be possible within seven days of actual travel date. Travelers name cannot be transferred.
The cost of refund against cancellation has to be borne by the client.